Jan. 1995 Vol.11, No. 1 g Florida Community College at Jacksonville Outlook is published eight times a year for employees of the College and features news about people, events and programs at FCCJ. To submit items for publi- cation, write the managing editor, marketing and public relations office, Martin Center for College Services. Or cal (904) 632-3153. EXECUTIVE EDITOR Wendy Morrow MANAGING EDITOR/ PHOTOGRAPHER Kerry Speckman CONTRIBUTING WRITERS Patricia Ostholm CREATIVE DESIGN Trevor Green FCCJ is an equal access/ equal opportunity/affirmative OD action college. QKI? The StarCard takes FCC] into the next generation Faster than a regular library card. More powerful than a long distance calling card. Able to process bank transactions with a single swipe. It’s an ATM card. It’s an ID badge. It’s the CCJ StarCard. What sounds like make believe will actually become a reality for FCCJ staff and students as soon as Fall Term 1995. Approved by the District Board of Trustees last year, the FCCJ StarCard has been in the planning stages for almost five years, according to Michael Elam, associate vice president of student affairs. “When FCCJ’s student leaders got together in 1989, their number one priority was establishing a student ID system,” Elam said. “The system that we set up in 1990 has worked well over the years, but the enormous growth of technology, the College and com- plex problems regarding access, financial transaction and security usage and technology has caused us to explore another, more complex, system with a simple, user-friendly application.” If that isn’t the understatement of the year. Like its predecessor, the new FCCJ StarCard will replace the fee slip as a student’s proof of enrollment; however, new features will increase its value will also give students and staff who have accounts with ECCU access privileges at campus ATMs. Telephone calling card capability: The FCCJ StarCard will give users optional access to Sprint for making local and long distance calls at a discount. Learning resources center access: Each FCCJ StarCard will have its own magnetic code, which will be used for reserving or checking out LRC materials, using LRC computers terminals and other equipment. Computer access: “In many cases, currently enrolled students, even those who have paid addi- tional computer fees, have to wait in line for comput- ers behind people who are not taking classes that term,” Elam said. “The StarCard will eliminate that problem, as only currently enrolled students will be able to access computers in open labs.” In addition to these initial usage applications, a number of expansion applications are also on the horizon. These include: student attendance tracking, campus voting/survey access, food service vending, copier vending, bookstore usage, finan— cial aid processing and records requests. FCCJ faculty and staff will have additional tenfold. Improved security: Unlike the College’s current ID card, the FCCJ StarCard will be mandatory for all College employees and currently enrolled students. “You will be required to have your card with you at all times because you may be asked to verify who you are,” Elam said. “This should cut down on crime on campus.” Automatic teller machine card: Through an agreement with the Educational Community Credit Union (ECCU), which is underwriting some of the cost of the new sys- tem, the FCCJ StarCard Community at acksonville uses for the card such as class scheduling and check cashing. But that’s only the begin- ning, Elam said. “Once the system is set up, the usage possibilities are almost endless, which will enable us to resolve a number of issues with one card. We’re doing this because we want to make our services better for our students and more efficient for us.” An initial FCCJ StarCard will be provided free to all FCCJ employees (full-time and part—time staff, faculty and adjuncts). Students will be charged a one-time fee of $5 for the card. For more information, call Michael Elam at 632-5004 or Sue Williams at 646-2137. Quality Quest: Training to win When Quality Quest was introduced at fall con— vocation last year, FCCJ officials knew there would be lag time between the program’s an-nouncement and adoption. Just three months later, however, at least one department is already assimilating it into its daily operation. Last month, the College’s enrollment services area participated in an introductory workshop on Quality Quest. What they learned has been a cata- lyst for change, according to Pam Ayers, director of financial aid, who initiated the department’s Quality Quest training. “We found that we could take the concepts we dis- cussed in the training session and apply them directly to what we do everyday,” she said. “We learned how to take a problem, work through the process and come up with a better way of handling it.” In addition to efficiency and accuracy, the train- ing also improved employee morale, Ayers said. “Quality Quest maintains that the people doing the work should have the ability to decide how the work is going to be done,” she said. “This type of manage— ment empowers staff to make their own decisions — and feel confident doing so.” Just ask Curlene Denson. As a student affairs adviser at Downtown Campus, she participated in the enrollment services training and found the expe— rience improved her ability to do her job. “Often times, we get so caught up in titles and who is responsible for what,” Denson said. “But the [Quality Quest] training really emphasized the team effort and how every player is important to the over- all goal.” Sherry David, enrollment services coordinator, Kent Campus, agreed. “Quality Quest makes us look at our co-workers to determine how we can come together as a whole for the common good, which is getting our product to the students and making them happy,” she said. While achieving student satisfaction is a priority for enrollment services, Ayers admitted there is always room for improvement. “We have always been concerned with providing the best service possible, but we are constantly looking for better ways to do things,” she said. “Quality Quest helped us work through that process.” , OCR Text: Jan. 1995 Vol.11, No. 1 g Florida Community College at Jacksonville Outlook is published eight times a year for employees of the College and features news about people, events and programs at FCCJ. To submit items for publi- cation, write the managing editor, marketing and public relations office, Martin Center for College Services. Or cal (904) 632-3153. EXECUTIVE EDITOR Wendy Morrow MANAGING EDITOR/ PHOTOGRAPHER Kerry Speckman CONTRIBUTING WRITERS Patricia Ostholm CREATIVE DESIGN Trevor Green FCCJ is an equal access/ equal opportunity/affirmative OD action college. QKI? The StarCard takes FCC] into the next generation Faster than a regular library card. More powerful than a long distance calling card. Able to process bank transactions with a single swipe. It’s an ATM card. It’s an ID badge. It’s the CCJ StarCard. What sounds like make believe will actually become a reality for FCCJ staff and students as soon as Fall Term 1995. Approved by the District Board of Trustees last year, the FCCJ StarCard has been in the planning stages for almost five years, according to Michael Elam, associate vice president of student affairs. “When FCCJ’s student leaders got together in 1989, their number one priority was establishing a student ID system,” Elam said. “The system that we set up in 1990 has worked well over the years, but the enormous growth of technology, the College and com- plex problems regarding access, financial transaction and security usage and technology has caused us to explore another, more complex, system with a simple, user-friendly application.” If that isn’t the understatement of the year. Like its predecessor, the new FCCJ StarCard will replace the fee slip as a student’s proof of enrollment; however, new features will increase its value will also give students and staff who have accounts with ECCU access privileges at campus ATMs. Telephone calling card capability: The FCCJ StarCard will give users optional access to Sprint for making local and long distance calls at a discount. Learning resources center access: Each FCCJ StarCard will have its own magnetic code, which will be used for reserving or checking out LRC materials, using LRC computers terminals and other equipment. Computer access: “In many cases, currently enrolled students, even those who have paid addi- tional computer fees, have to wait in line for comput- ers behind people who are not taking classes that term,” Elam said. “The StarCard will eliminate that problem, as only currently enrolled students will be able to access computers in open labs.” In addition to these initial usage applications, a number of expansion applications are also on the horizon. These include: student attendance tracking, campus voting/survey access, food service vending, copier vending, bookstore usage, finan— cial aid processing and records requests. FCCJ faculty and staff will have additional tenfold. Improved security: Unlike the College’s current ID card, the FCCJ StarCard will be mandatory for all College employees and currently enrolled students. “You will be required to have your card with you at all times because you may be asked to verify who you are,” Elam said. “This should cut down on crime on campus.” Automatic teller machine card: Through an agreement with the Educational Community Credit Union (ECCU), which is underwriting some of the cost of the new sys- tem, the FCCJ StarCard Community at acksonville uses for the card such as class scheduling and check cashing. But that’s only the begin- ning, Elam said. “Once the system is set up, the usage possibilities are almost endless, which will enable us to resolve a number of issues with one card. We’re doing this because we want to make our services better for our students and more efficient for us.” An initial FCCJ StarCard will be provided free to all FCCJ employees (full-time and part—time staff, faculty and adjuncts). Students will be charged a one-time fee of $5 for the card. For more information, call Michael Elam at 632-5004 or Sue Williams at 646-2137. Quality Quest: Training to win When Quality Quest was introduced at fall con— vocation last year, FCCJ officials knew there would be lag time between the program’s an-nouncement and adoption. Just three months later, however, at least one department is already assimilating it into its daily operation. Last month, the College’s enrollment services area participated in an introductory workshop on Quality Quest. What they learned has been a cata- lyst for change, according to Pam Ayers, director of financial aid, who initiated the department’s Quality Quest training. “We found that we could take the concepts we dis- cussed in the training session and apply them directly to what we do everyday,” she said. “We learned how to take a problem, work through the process and come up with a better way of handling it.” In addition to efficiency and accuracy, the train- ing also improved employee morale, Ayers said. “Quality Quest maintains that the people doing the work should have the ability to decide how the work is going to be done,” she said. “This type of manage— ment empowers staff to make their own decisions — and feel confident doing so.” Just ask Curlene Denson. As a student affairs adviser at Downtown Campus, she participated in the enrollment services training and found the expe— rience improved her ability to do her job. “Often times, we get so caught up in titles and who is responsible for what,” Denson said. “But the [Quality Quest] training really emphasized the team effort and how every player is important to the over- all goal.” Sherry David, enrollment services coordinator, Kent Campus, agreed. “Quality Quest makes us look at our co-workers to determine how we can come together as a whole for the common good, which is getting our product to the students and making them happy,” she said. While achieving student satisfaction is a priority for enrollment services, Ayers admitted there is always room for improvement. “We have always been concerned with providing the best service possible, but we are constantly looking for better ways to do things,” she said. “Quality Quest helped us work through that process.” , Z ArchiveInABox,JAX,Outlook Newsletter Resorted,1995,January 1995,January 1995 1, January 1995 1